AFCA finds MLC failed to give proper notice of rate increases

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The complainant disputed the changes to his policy, saying he was misled about how the increases tied to annual rises in benefits would work. MLC also made underlying premium rate increases and the complainant says that he was misled into believing those would not happen.

The AFCA found that MLC did not mislead the customer but determined that it should have warned him about premium increases in accordance with its policy terms and Australian law..

But the ombudsman determined that MLC had not notified him of the change to premiums in 2014, 2015 or 2016 in accordance with its policy terms or under the Corporations Act.

The Australian Financial Complaints Authority has found that the insurer did not give notice of a change in premium rates and as such, it was not entitled to make these changes. The complainant is to have his premiums returned for the years 2014-2016.

Published:Thursday, 19th May 2022
Source:

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Insurance News

Clear

Australian Insurers Under Fire for Steep Premium Increases

03 Mar 2026: Paige Estritori

In recent times, Australian insurance companies have come under intense scrutiny due to substantial increases in premiums, even as they report record profits. This trend has raised concerns among consumers and policymakers alike, prompting calls for enhanced transparency and competition within the industry. - read more

Rising Insurance Risk Pressures Challenge Australian Businesses

03 Mar 2026: Paige Estritori

Australian businesses are currently navigating a complex landscape of increasing insurance risks, driven by factors such as heightened litigation, rapid technology adoption, supply chain disruptions, catastrophic events, and geopolitical tensions. These challenges necessitate a proactive approach to risk management and insurance coverage. - read more

Surging Home Insurance Costs in Australia Amid Climate Change

03 Mar 2026: Paige Estritori

Homeowners across Australia are facing significant increases in insurance premiums, driven by the escalating frequency and severity of natural disasters attributed to climate change. This trend raises concerns about the affordability and availability of coverage, particularly in high-risk areas. - read more

Rising Private Health Insurance Premiums: A Growing Concern for Australians

03 Mar 2026: Paige Estritori

In recent times, Australians have been grappling with escalating private health insurance premiums, a trend that has intensified amidst the ongoing cost-of-living crisis. Notably, some 'Gold' tier policies have experienced increases exceeding 12% between 2023 and 2024, significantly outpacing the average approved indexation of 3.03% for the same period. This surge has raised serious concerns about the affordability and value of private health insurance for many Australians. - read more

Australia's Insurance Market Set for Significant Growth by 2029

03 Mar 2026: Paige Estritori

Australia's insurance industry is on a trajectory of substantial growth, with projections indicating that the market will reach $144.5 billion by 2029. This expansion is underpinned by a compound annual growth rate (CAGR) of 8.8%, reflecting a robust and resilient sector poised to meet evolving consumer needs. - read more

Click for more Insurance News

Insuring your most valuable asset

While many people would consider their home or their car to be their most valuable asset, it's your ability to earn an income that is most important in shaping your financial future. Statistically, two thirds of working Australians will suffer an injury or illness that will sideline them for 90 days or more. The majority of these people would not be able to pay their mortgage or meet car finance and other loan commitments without adequate income insurance.

... compare rates & options ...