We also value your feedback and suggestions — they help us continually improve the Life Insurance Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Choosing the right life insurance policy is one of the most important decisions for Australians, especially for those who are middle-aged or older. Life insurance provides financial security for your loved ones in the event of your passing, ensuring that they are not burdened with financial hardships. - read more
Life insurance can seem complex at first, but understanding the basics can help demystify this important financial product. At its core, life insurance is a contract between you and an insurer, where the insurer promises to pay a designated beneficiary a sum of money upon your passing, in exchange for premium payments. - read more
For many millennials, navigating the complexities of personal finance and future planning can feel like a bewildering journey. Among these financial responsibilities, life insurance emerges as a paramount consideration. More than just a safety net, life insurance can be the cornerstone of a sound financial strategy, providing peace of mind for both the policyholder and their loved ones. - read more
When you’re young, life is all about new experiences and making plans for a promising future. While factors like travel, career, and relationships often take centre stage, one aspect often overlooked is life insurance. It might seem like something to consider later in life, but starting a policy while you're young can be a savvy financial move. - read more
The digital age has fundamentally transformed how we approach almost every aspect of our lives, including the way we shop for life insurance in Australia. Gone are the days when one had to schedule meetings with insurance agents or flip through pamphlets to understand life insurance policies. Today, obtaining life insurance quotes online has become the norm, offering a hassle-free and incredibly accessible platform for individuals to safeguard their financial future. - read more
In a landmark move, the Australian Parliament has passed the Treasury Laws Amendment (Genetic Testing Protections in Life Insurance and Other Measures) Act 2025, effectively banning life insurers from using individuals' genetic test results in underwriting decisions. This legislation, which comes into effect on 8 October 2026, aims to eliminate potential discrimination based on genetic information and encourage Australians to undergo genetic testing without fear of insurance repercussions. - read more
The Life Insurance Code Compliance Committee (Life CCC) has released a report urging Australian life insurers to adopt fairer and more individualised approaches when assessing applications involving mental health disclosures. The report identifies a concerning trend where some insurers apply broad exclusions or outright denials based on mental health histories, rather than evaluating each applicant's unique circumstances. - read more
Recent data from the Australian Prudential Regulation Authority (APRA) indicates a concerning 16% decline in the number of Australians holding trauma insurance policies over the past five years. This decrease, from 1.08 million policyholders in June 2020 to 912,000 in June 2025, suggests that fewer individuals are protected against the financial impact of serious illnesses such as cancer, heart attacks, and strokes. - read more
In a strategic move to ensure the sustainability of its home and landlord insurance portfolios, Allianz has announced a reduction in broker commissions. Effective from July 1, 2026, the maximum commission rate payable to brokers will decrease from 17.5% to 15%, with a further reduction to 12.5% slated for July 1, 2027. This decision reflects Allianz's response to ongoing challenges such as increased natural catastrophe activity, rising claims costs, and prolonged high inflation. - read more
Australian landlords are encountering substantial increases in insurance premiums, driven by a combination of heightened claims resulting from natural disasters and the pervasive effects of inflation. Data indicates that home insurance premiums have escalated by over 50% in the past five years, placing additional financial strain on property investors. - read more
