We also value your feedback and suggestions — they help us continually improve the Life Insurance Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Life insurance can seem complex at first, but understanding the basics can help demystify this important financial product. At its core, life insurance is a contract between you and an insurer, where the insurer promises to pay a designated beneficiary a sum of money upon your passing, in exchange for premium payments. - read more
The financial fabric of our lives consists of both planning and safeguarding against the unforeseen. Trauma cover, a lesser-known but crucial aspect of personal insurance, provides this protection by offering a lump sum payment upon diagnosis of specific serious illnesses or injuries. In the tapestry of financial planning, it acts as a vital safety net, ensuring that unexpected health crises do not lead to monetary distress. - read more
Being prepared when it comes to life insurance claims can make a world of difference. Proper preparation helps you prevent delays and denials, ensuring that your loved ones receive the financial support promised by your policy without unnecessary hold-ups. By paying attention to the details, you can streamline the claims process, giving you and your family peace of mind during what is already a stressful time. - read more
Life insurance is a cornerstone of financial planning, offering peace of mind to you and security for your loved ones. It's a contract between you and an insurance company: in exchange for regular premiums, the insurer agrees to pay a sum of money to designated beneficiaries upon your passing. This vital tool ensures that your family's financial needs can be met during an incredibly difficult time. - read more
As the landscape of finance and personal security evolves in Australia, the importance of being insured has never been more prominent. In a world of changing family dynamics, economic pressures, and higher living costs, life insurance stands as a bastion of support ensuring the well-being of loved ones in the event of unforeseen circumstances. - read more
The Australian trucking industry is currently grappling with an unprecedented surge in fuel prices, a situation that has placed many operators on the brink of financial collapse. Recent reports indicate that diesel prices have escalated from approximately $1.65 per litre to between $2.70 and $2.90 per litre within a mere three-week period. This dramatic increase has significantly impacted the operational costs of trucking businesses nationwide. - read more
Western Australia's transport industry is advocating for significant reforms to the state's heavy vehicle licensing system, aiming to enhance road safety and ensure that drivers possess the necessary skills and experience to operate large trucks. This push for stricter licensing standards comes in the wake of South Australia's recent implementation of more rigorous conditions for obtaining multi-combination (MC) licenses, following a tragic triple fatality crash in 2024. - read more
The Australian Prudential Regulation Authority (APRA) has recently implemented emergency regulations aimed at addressing escalating concerns within the commercial auto insurance sector. In response to widespread industry protests over substantial premium increases, APRA has taken decisive action to protect independent transport operators and logistics enterprises from potential financial distress. - read more
The Australian insurance industry is currently grappling with a complex landscape marked by escalating premiums and declining profits. This trend is largely attributed to the increasing frequency and severity of natural disasters, coupled with rising operational costs. - read more
Despite facing a volatile risk environment, Australia's non-life insurance sector has demonstrated remarkable resilience, with leading insurers reporting substantial revenue growth. According to AM Best's recent analysis, the top 10 non-life insurers in Australia collectively achieved nearly $46 billion in insurance services revenue in the latest fiscal year, marking an 11.1% increase from the previous period. - read more
