We also value your feedback and suggestions — they help us continually improve the Life Insurance Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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As the landscape of finance and personal security evolves in Australia, the importance of being insured has never been more prominent. In a world of changing family dynamics, economic pressures, and higher living costs, life insurance stands as a bastion of support ensuring the well-being of loved ones in the event of unforeseen circumstances. - read more
The horizon of the insurance industry has undergone a transformative shift with the advent of digital technology. With a few clicks, consumers can navigate the once-complex world of insurance policies from the comfort of their home. The digital landscape for insurance services offers unprecedented access to information, comparisons, and instant communication, fostering a more empowered insurance client. - read more
Life insurance, a contract between an insurer and a policyholder, is designed to provide financial protection to loved ones in the event of the policyholder's death. For parents, this protection takes on a new level of significance. The birth of a child heralds a profound shift in priorities, with a focus on safeguarding the future of one's family. Hence, understanding life insurance options becomes a crucial aspect of responsible parenting. - read more
Life insurance is a cornerstone of financial planning for Aussie families, offering protection and peace of mind. But what happens when the bustling flow of life brings changes? This is where a life insurance review comes into play. A life insurance review is a thorough analysis of your existing policy to ensure it aligns with your current life circumstances and financial goals. - read more
Life insurance is a cornerstone of financial planning, offering peace of mind to you and security for your loved ones. It's a contract between you and an insurance company: in exchange for regular premiums, the insurer agrees to pay a sum of money to designated beneficiaries upon your passing. This vital tool ensures that your family's financial needs can be met during an incredibly difficult time. - read more
In the first quarter of 2026, the Australian commercial insurance market experienced a notable 12% decline in pricing, as reported by Marsh's latest market index. This trend reflects a continuation of the previous quarter's decrease, signalling a competitive environment driven by abundant capacity and insurer competition. - read more
Since its launch in July 2022, Australia's cyclone reinsurance pool has surpassed $1 billion in claim payments, marking a significant milestone in providing support to regions vulnerable to cyclonic events. The Australian Reinsurance Pool Corporation (ARPC) reports that this total encompasses 20 declared events, with Cyclone Alfred in Queensland accounting for a substantial portion of the claims. - read more
The Australian Prudential Regulation Authority (APRA) has recently emphasised the necessity for insurers to bolster their oversight and management of risks associated with artificial intelligence (AI). This directive comes in response to findings that the rapid adoption of AI technologies has outpaced the industry's current risk management frameworks. - read more
The Australian trucking industry is currently grappling with an unprecedented surge in fuel prices, a situation that has placed many operators on the brink of financial collapse. Recent reports indicate that diesel prices have escalated from approximately $1.65 per litre to between $2.70 and $2.90 per litre within a mere three-week period. This dramatic increase has significantly impacted the operational costs of trucking businesses nationwide. - read more
Western Australia's transport industry is advocating for significant reforms to the state's heavy vehicle licensing system, aiming to enhance road safety and ensure that drivers possess the necessary skills and experience to operate large trucks. This push for stricter licensing standards comes in the wake of South Australia's recent implementation of more rigorous conditions for obtaining multi-combination (MC) licenses, following a tragic triple fatality crash in 2024. - read more
