Potential AI Errors: A Looming Challenge for Insurers

2

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The comparison to "silent cyber" recalls previous instances when insurers faced substantial losses because cyber incidents like ransomware were unintentionally covered by non-cyber policies. Mr. Smith advises that policy proposal and renewal forms should scrutinize the use of AI by asking specific questions about its application and purpose.

While AI is becoming integral to a wide array of professional services, its reliability varies, and errors can lead to significant insurance claims. These concerns mirror those previously seen with cyber risks, and although solutions such as exclusions might deter policyholders, they could also lead to new opportunities for tailored coverage solutions.

The potential vulnerabilities mainly threaten professional indemnity and errors and omissions policies, as errors often remain unnoticed for extended periods, potentially intensifying the impact of claims. Furthermore, directors’ and officers’ policies may also face risks of claims related to intellectual property breaches, defamation, or misuse of personal information.

In the future, the insurance sector might evolve to establish dedicated AI policies, minimizing unforeseen exposures similar to the asbestos precedent, which, despite not receiving any premiums, resulted in substantial costs to insurers. AI remains a pervasive factor within numerous organizations, and any associated errors could lead to significant claims.

In navigating this landscape, insurers are encouraged to proactively address these issues and explore new insurance policy structures to safeguard against unanticipated AI-related claims.

Published:Thursday, 24th Apr 2025
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Insurance News

Clear

Surge in Mental Health Claims Reshapes Australia's Life Insurance Landscape

26 Jan 2026: Paige Estritori

Australia's life insurance sector is witnessing a significant transformation, with mental health conditions emerging as the predominant cause of Total and Permanent Disability (TPD) claims. Recent data from the Council of Australian Life Insurers (CALI) indicates that mental health-related TPD claims now constitute nearly one-third of all such claims, highlighting a profound shift in the factors leading Australians to exit the workforce permanently. - read more

Australian Life Insurers Report Significant Profit Growth in FY25

26 Jan 2026: Paige Estritori

The Australian life insurance industry has reported a remarkable financial turnaround in the fiscal year 2025, with earnings more than doubling to $360 million, according to the latest figures from the Australian Prudential Regulation Authority (APRA). This 210% increase in profit after income tax marks a significant recovery from previous years' losses and underscores the sector's resilience and adaptability. - read more

Australia's General Insurance Industry Achieves Record $6.1 Billion Profit in 2024

26 Jan 2026: Paige Estritori

Australia's general insurance sector has reported an unprecedented after-tax profit of $6.1 billion for the year 2024, according to KPMG's General Insurance Insights report. This figure is three times higher than the five-year average of $2 billion, marking a significant milestone in the industry's financial performance. - read more

Australian Insurers' $6.1 Billion Profit Sparks Affordability Concerns

26 Jan 2026: Paige Estritori

In 2024, Australia's insurance industry reported an after-tax profit of $6.1 billion, a significant increase from the five-year average of $2 billion. This surge in profitability is attributed to substantial premium hikes and a year with fewer severe weather events. - read more

Rising Insurance Premiums Prompt Calls for Industry Reform

26 Jan 2026: Paige Estritori

Recent data indicates a significant rise in insurance premiums across Australia, with home insurance premiums increasing by 16% on average over the past year. Some insurers, such as Kogan, RAC, and Honey, have raised rates by over 30%, leading to growing concerns about affordability for consumers. - read more

Click for more Insurance News