AFCA Supports RAA Insurance in Vehicle Location Dispute

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The son, who initially filed the claim following an accident in April of the previous year, saw his claim denied by RAA Insurance. The insurance provider, based in South Australia, concluded that the vehicle was a total loss but rejected the claim after discovering the car's purchase and registration in Victoria despite frequent visits to South Australia.

During the claims process, the son portrayed himself as the primary driver, asserting minimal use by his mother, the policyholder. However, he later altered his statements to AFCA, stating that the car was never his and was unregistered in Victoria. AFCA found these new assertions unconvincing due to the lack of documentation supporting his position.

The ombudsman involved in the dispute stated that evidence indicated the vehicle was mainly used, registered, and stored in Victoria at the time the policy was taken out. Consequently, it was determined that the policyholder misrepresented the car's usual location and storage when securing insurance coverage.

RAA Insurance referenced their underwriting standards, emphasizing that they do not extend coverage to vehicles registered outside South Australia or the Broken Hill postcode. A declaration from an RAA employee supported this position, confirming that the vehicle’s Victorian registration would have led to denial of coverage initiation.

AFCA observed that such misrepresentation compromised RAA's risk assessment capabilities, justifying the insurer's decision to decline the claim. The omission of accurate information about the vehicle's storage location led to the policy being issued under false pretenses. AFCA concluded that compelling the insurer to honor the claim would be unjust, given the circumstances.

Published:Thursday, 24th Apr 2025
Author: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Insurance News

Clear

CHU Strata Index Uncovers Critical Maintenance Shortfalls in Australian Strata Properties

27 Mar 2026: Paige Estritori

CHU, Australia's largest strata insurance underwriting agency, has unveiled the inaugural CHU Strata Index, a comprehensive study examining the attitudes, perceptions, and behaviours of strata property owners across the nation. The research sheds light on significant maintenance gaps that could pose future risks to the integrity and safety of strata communities. - read more

Navigating Premium Hikes and Cybersecurity Risks in Australia's Insurance Sector

27 Mar 2026: Paige Estritori

In 2026, Australia's insurance industry is confronting significant challenges, notably the affordability of premiums and the escalating threat of cyber incidents. These issues are prompting insurers to reassess their strategies to maintain profitability and customer trust. - read more

Bridging the Gap: Enhancing AI and Cyber Risk Management in Australian Insurance

27 Mar 2026: Paige Estritori

Recent research indicates that Australian insurers are trailing their global counterparts in preparedness for artificial intelligence (AI) and cyber risks. This gap poses significant challenges as the industry faces rapid technological advancements and increasing cyber threats. - read more

Streamlining Compliance: Australian Insurance Brokers Seek Regulatory Relief

27 Mar 2026: Paige Estritori

Australia's insurance broking sector is advocating for regulatory simplification to alleviate the growing compliance burdens that impact operational efficiency and client service. The National Insurance Brokers Association (NIBA) has welcomed the Australian Securities and Investments Commission's (ASIC) 'Regulatory Simplification' report, which acknowledges the challenges posed by the current regulatory framework. - read more

Australian Insurers Tackle Premium Affordability Challenges

27 Mar 2026: Paige Estritori

In 2026, Australian insurers are prioritising premium affordability and insurability as key concerns, driven by escalating claims costs, climate-related losses, and technological advancements in fraud. According to Gallagher Bassett's 2026 global claims study, 22% of Australian insurance leaders identified premium affordability as their top challenge. This reflects the combined impact of claims inflation, macroeconomic conditions, regulatory costs, and increased catastrophe exposures on pricing and underwriting. - read more

Click for more Insurance News