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Insurers Facing New Challenges After Flood Inquiry Concludes

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The federal inquiry examining the insurance industry's response to the devastating 2022 floods has come to a close after six intense months of hearings.

The final report is anticipated by October 18, promising significant recommendations.

Recent sessions have highlighted the profound consequences potential adjustments to construction standards could have on how insurers assess and manage flood risks. Hydrologists also provided valuable insights into the complexities of their decision-making processes during these events.

Commenced on January 31, the inquiry has been a platform for various stakeholders, including consumer advocates, regulatory bodies, insurance companies, and communities directly affected by the floods, to voice their concerns and experiences.

Participants have underscored the need for improved expert assessments, enhanced complaint resolution mechanisms, and strategies to address the growing issue of affordability in flood-prone regions. These elements are poised to be key focus areas in the forthcoming set of recommendations.

According to insights gathered from the original article, the industry's anticipation centers around the proposed reforms and how they could reshape the landscape of flood risk management and insurance practices.

Overall, the inquiry is expected to prompt a comprehensive evaluation and overhauls in several domains:

Stringent evaluation criteria for ensuring building codes align with current flood risk analyses.
Streamlined and more accessible complaint handling processes for consumers.
Strategies to enhance the affordability and accessibility of insurance in high-risk areas.

The permanent transformation of these aspects intends to mitigate future risks and assures that communities can recover more swiftly from such catastrophic events.

Published:Thursday, 8th Aug 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

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Insurance News

NSW Enforces Stricter Strata Maintenance Laws

25 Feb 2026: Paige Estritori

New South Wales has introduced a series of reforms aimed at strengthening the maintenance and repair obligations of strata properties, enhancing the safety and integrity of these communities. Effective from November 2025, these changes grant NSW Fair Trading the authority to issue compliance notices and enter enforceable undertakings with owners' corporations that fail to meet their maintenance responsibilities. - read more

Whitbread Insurance Brokers Appoints Lia de Sousa as CEO

25 Feb 2026: Paige Estritori

Whitbread Insurance Brokers has announced the appointment of Lia de Sousa as its new Chief Executive Officer, marking a significant strategic shift towards exclusive specialization in strata insurance services. With nearly four decades of experience in the insurance industry, including over 25 years at Whitbread, Ms. de Sousa brings a wealth of expertise to her new role. - read more

CHU Revamps Residential Strata Insurance Policy

25 Feb 2026: Paige Estritori

CHU Underwriting Agencies, Australia's leading strata insurance provider, has announced significant enhancements to its residential strata insurance policy, reflecting the evolving needs of property owners and strata communities. These updates aim to simplify insurance processes, bridge coverage gaps, and provide more comprehensive protection for strata residents. - read more

Allianz Australia Penalised for Misleading Travel Insurance Information

24 Feb 2026: Paige Estritori

In a significant ruling, the Supreme Court of New South Wales has imposed fines totaling $16.8 million on Allianz Australia Insurance and its subsidiary, AWP Australia, for disseminating misleading information about their travel insurance products between 2016 and 2018. This decision underscores the critical importance of transparency and accuracy in the insurance sector. - read more

Survey Highlights Alarming Number of Australians Travelling Uninsured

24 Feb 2026: Paige Estritori

Recent research conducted by the Insurance Council of Australia (ICA) and the Department of Foreign Affairs and Trade (DFAT) has unveiled a concerning trend: approximately 14% of Australian travelers embark on international journeys without any form of travel insurance. This statistic has prompted industry leaders to urge Australians to reconsider the importance of securing adequate coverage before traveling abroad. - read more

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