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Insurers Facing New Challenges After Flood Inquiry Concludes

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The federal inquiry examining the insurance industry's response to the devastating 2022 floods has come to a close after six intense months of hearings.

The final report is anticipated by October 18, promising significant recommendations.

Recent sessions have highlighted the profound consequences potential adjustments to construction standards could have on how insurers assess and manage flood risks. Hydrologists also provided valuable insights into the complexities of their decision-making processes during these events.

Commenced on January 31, the inquiry has been a platform for various stakeholders, including consumer advocates, regulatory bodies, insurance companies, and communities directly affected by the floods, to voice their concerns and experiences.

Participants have underscored the need for improved expert assessments, enhanced complaint resolution mechanisms, and strategies to address the growing issue of affordability in flood-prone regions. These elements are poised to be key focus areas in the forthcoming set of recommendations.

According to insights gathered from the original article, the industry's anticipation centers around the proposed reforms and how they could reshape the landscape of flood risk management and insurance practices.

Overall, the inquiry is expected to prompt a comprehensive evaluation and overhauls in several domains:

Stringent evaluation criteria for ensuring building codes align with current flood risk analyses.
Streamlined and more accessible complaint handling processes for consumers.
Strategies to enhance the affordability and accessibility of insurance in high-risk areas.

The permanent transformation of these aspects intends to mitigate future risks and assures that communities can recover more swiftly from such catastrophic events.

Published:Thursday, 8th Aug 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

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Insurance News

NSW Introduces Strata Law Reforms to Strengthen Community Governance

19 Nov 2025: Paige Estritori

On 27 October 2025, the New South Wales (NSW) Government implemented significant reforms to strata laws, aiming to enhance transparency, accountability, and financial management within strata schemes. These changes are designed to better meet the evolving needs of strata communities across the state. - read more

Strata Insurance Affordability Holds Steady Despite Rising House Insurance Costs

19 Nov 2025: Paige Estritori

In its 2025 State of the Strata Market report, CHU has revealed that strata insurance premiums have experienced a modest increase of 2.8%, rising to an average of $981 per lot in the year leading up to June 2025. This increment is notably lower than the 14% surge observed in house insurance premiums during the same period. - read more

Consumer Advocates Push for Ban on Strata Insurance Commissions in NSW

19 Nov 2025: Paige Estritori

Consumer advocacy groups, including the Australian Consumers Insurance Lobby (ACIL) and the Owners Corporation Network (OCN), are urging the New South Wales (NSW) Government to implement a ban on commissions related to strata insurance. They argue that such commissions create conflicts of interest and compromise transparency within the strata management sector. - read more

AFCA Criticises TAL for Unfair Termination of Income Protection Benefits

16 Nov 2025: Paige Estritori

The Australian Financial Complaints Authority (AFCA) has recently ruled against TAL, a prominent life insurer, for terminating a policyholder's income protection benefits without prior notice. This decision underscores the critical importance of procedural fairness in the management of insurance claims. - read more

Actuaries Institute Highlights Financial Strain of Mental Illness on Insurance Systems

16 Nov 2025: Paige Estritori

The Actuaries Institute has issued a call for immediate action to address the escalating financial strain that mental illness is placing on Australia's insurance and compensation systems. This appeal underscores the pressing need to ensure the sustainability of the nation's financial safety net in the face of increasing mental health-related claims. - read more

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Knowledgebase

Aggregate Limit:
The maximum amount an insurer will pay for all covered losses during a policy period.

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