Life Insurance Australia :: Articles

5 Tips for Dealing With your next Insurance Claim

What are the best tips for managing your next insurance claim?

5 Tips for Dealing With your next Insurance Claim

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Sometimes processing an insurance claim after a catastrophic event can turn into a nightmare. This article contains some pointers on how to handle the bureaucracy and confusion that can occur when filing a claim.

Insurance is meant to help us all feel safe, protected. Unfortunately, processing a claim after a major event can often become a nightmare of bureaucracy, confusion, and even double speak.

What should you do when your insurance claim turns into something out of a horror story?

Here are 4 tips on what to do when you encounter trouble with an insurance claim.

Know your policy inside out

Be honest, you probably didn't read all the fine print when you signed your insurance agreement, did you?

Now that your claim is at stake, you need to familiarize yourself with all the ins and outs of your policy.

Business Insurance Renewal Due?
Image for Business Insurance Renewal Due?If you are in the process of renewing your business, public liability or professional indemnity insurance ... whether it be a professional, trade, manufacturing or retail business ... we can show you a quick way through the maze of offers and options available on the market. Our Australia-wide broker panel will ensure that you get the best cover for your specific needs - and at the right price to suit your budget.

It will help you in your communications with your insurance companies and any other professionals you may need to consult.

Don't assume your Insurance Company is right

A lot of people turn tail and walk away when their claim is denied by their insurance company.

They assume the insurance company must be 100% correct; and, frankly, they assume the company is being 100% honest, too.

That is not always the case.

Oftentimes, if you press the point or circle back to them, a second look will result in an approval of your claim. You can't assume that the company didn't make a mistake... or, worst case, isn't trying to get away with something.

Consult with an Insurance Lawyer

If you have reviewed your claim and know you're in the right, but are still getting stonewalled from your insurance company, turn to the professionals.

A seasoned insurance lawyer can make a lot of headway on your behalf and achieve results you never even knew were possible.

Keep track of everything

You need to keep track of absolutely everything involved with your claim.

This means documenting events, keeping detailed records, marking a calendar, filing receipts... the list goes on, depending on the nature of your claim.

Anything that is related to your claim should be within reach at any given moment.

If you are working with an expert in insurance law, make sure that he or she also has access to all your paperwork, as well.

Stay Patient!

Unfortunately, these things take time. Insurance issues and claims can take months even years to resolve.

As long as you are informed about what is at stake and consulting with the right professionals, you should feel confident letting the process play out.

Published: Tuesday, 3rd Aug 2021
Author: 242


Life Insurance Articles

Understanding Life Insurance: How to Determine Coverage Amounts
Understanding Life Insurance: How to Determine Coverage Amounts
Life insurance is a cornerstone of financial planning, offering peace of mind to you and security for your loved ones. It's a contract between you and an insurance company: in exchange for regular premiums, the insurer agrees to pay a sum of money to designated beneficiaries upon your passing. This vital tool ensures that your family's financial needs can be met during an incredibly difficult time. - read more
Life Insurance and Estate Planning: What You Need to Know
Life Insurance and Estate Planning: What You Need to Know
Life insurance and estate planning are critical components of financial security. They ensure that your loved ones are protected financially when you are no longer around. By understanding these tools, you can take significant steps to secure your family's future. - read more
The Digital Age of Insurance: Keeping Costs Down with Online Quotes
The Digital Age of Insurance: Keeping Costs Down with Online Quotes
The horizon of the insurance industry has undergone a transformative shift with the advent of digital technology. With a few clicks, consumers can navigate the once-complex world of insurance policies from the comfort of their home. The digital landscape for insurance services offers unprecedented access to information, comparisons, and instant communication, fostering a more empowered insurance client. - read more
How to Review and Update Your Life Insurance Policy as Your Family Grows
How to Review and Update Your Life Insurance Policy as Your Family Grows
Life insurance is an essential safety net for families, providing financial security when it's needed the most. As your family grows, the importance of having a well-structured life insurance policy becomes even more critical. In the busy lives we lead today, it’s easy to overlook this crucial aspect of financial planning. However, ensuring your coverage meets your family's evolving needs is vital. - read more
The Impact of Parenthood on Your Life Insurance Choices
The Impact of Parenthood on Your Life Insurance Choices
Life insurance, a contract between an insurer and a policyholder, is designed to provide financial protection to loved ones in the event of the policyholder's death. For parents, this protection takes on a new level of significance. The birth of a child heralds a profound shift in priorities, with a focus on safeguarding the future of one's family. Hence, understanding life insurance options becomes a crucial aspect of responsible parenting. - read more

Insurance News

NRMA Flags Crude Oil Supply as Australia's Pressing Concern
NRMA Flags Crude Oil Supply as Australia's Pressing Concern
26 Apr 2026: Paige Estritori
The National Roads and Motorists' Association (NRMA) has raised concerns about Australia's crude oil supply, identifying it as a significant challenge amid ongoing Middle East conflicts. This situation has potential implications for transport costs and motor insurance exposures in the coming months. - read more
AustralianSuper Announces Substantial Insurance Premium Increases
AustralianSuper Announces Substantial Insurance Premium Increases
25 Apr 2026: Paige Estritori
AustralianSuper, the nation's largest superannuation fund, has informed its members of impending increases in insurance premiums, set to take effect from May 30, 2026. This development is particularly noteworthy for those holding life, total and permanent disability (TPD), and income protection insurance through their superannuation accounts. - read more
Insurers Push to Extend Rebate for Low-Income Seniors
Insurers Push to Extend Rebate for Low-Income Seniors
25 Apr 2026: Paige Estritori
Health insurers are calling on the Australian government to exempt low-income seniors, including those on the Age Pension, from the proposed changes to the Private Health Insurance Rebate. The concern is that requiring these individuals to pay hundreds of dollars more each year to maintain their private health insurance could lead some to downgrade their coverage or abandon it altogether. - read more
Marine Insurers Maintain Support Amid Middle East Conflicts
Marine Insurers Maintain Support Amid Middle East Conflicts
25 Apr 2026: Paige Estritori
The International Union of Marine Insurance (IUMI) has recently highlighted the resilience of marine insurers in the face of escalating conflicts in the Middle East. Despite the challenging geopolitical landscape, insurers continue to provide essential coverage for cargo, hull, liability, and offshore energy sectors, ensuring that global trade flows remain protected. - read more
Rising Insurance Premiums and Declining Profits in Australia
Rising Insurance Premiums and Declining Profits in Australia
25 Apr 2026: Paige Estritori
Recent findings from KPMG's annual review of the general insurance industry reveal a concerning trend for Australian businesses: insurance premiums are on the rise, while industry profits are experiencing a downturn. This development is largely attributed to the escalating costs associated with natural disasters. - read more

Start Here !
life insurance
Apply now for your free Insurance assessment and price comparisons!

Start Here

Life Cover Amount:
Postcode:

All quotes are provided obligation-free by a participating broker from our national referral partner network. We respect your Privacy.


Knowledgebase
Term Life Insurance:
A type of life insurance policy that provides coverage for a specified period, such as 10 or 20 years.