Life Insurance Australia :: Articles

5 Tips for Dealing With your next Insurance Claim

What are the best tips for managing your next insurance claim?

5 Tips for Dealing With your next Insurance Claim

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Sometimes processing an insurance claim after a catastrophic event can turn into a nightmare. This article contains some pointers on how to handle the bureaucracy and confusion that can occur when filing a claim.

Insurance is meant to help us all feel safe, protected. Unfortunately, processing a claim after a major event can often become a nightmare of bureaucracy, confusion, and even double speak.

What should you do when your insurance claim turns into something out of a horror story?

Here are 4 tips on what to do when you encounter trouble with an insurance claim.

Know your policy inside out

Be honest, you probably didn't read all the fine print when you signed your insurance agreement, did you?

Now that your claim is at stake, you need to familiarize yourself with all the ins and outs of your policy.

Business Insurance Renewal Due?
Image for Business Insurance Renewal Due?If you are in the process of renewing your business, public liability or professional indemnity insurance ... whether it be a professional, trade, manufacturing or retail business ... we can show you a quick way through the maze of offers and options available on the market. Our Australia-wide broker panel will ensure that you get the best cover for your specific needs - and at the right price to suit your budget.

It will help you in your communications with your insurance companies and any other professionals you may need to consult.

Don't assume your Insurance Company is right

A lot of people turn tail and walk away when their claim is denied by their insurance company.

They assume the insurance company must be 100% correct; and, frankly, they assume the company is being 100% honest, too.

That is not always the case.

Oftentimes, if you press the point or circle back to them, a second look will result in an approval of your claim. You can't assume that the company didn't make a mistake... or, worst case, isn't trying to get away with something.

Consult with an Insurance Lawyer

If you have reviewed your claim and know you're in the right, but are still getting stonewalled from your insurance company, turn to the professionals.

A seasoned insurance lawyer can make a lot of headway on your behalf and achieve results you never even knew were possible.

Keep track of everything

You need to keep track of absolutely everything involved with your claim.

This means documenting events, keeping detailed records, marking a calendar, filing receipts... the list goes on, depending on the nature of your claim.

Anything that is related to your claim should be within reach at any given moment.

If you are working with an expert in insurance law, make sure that he or she also has access to all your paperwork, as well.

Stay Patient!

Unfortunately, these things take time. Insurance issues and claims can take months even years to resolve.

As long as you are informed about what is at stake and consulting with the right professionals, you should feel confident letting the process play out.

Published: Tuesday, 3rd Aug 2021
Author: 242


Life Insurance Articles

Common Mistakes to Avoid When Comparing Life Insurance Policies
Common Mistakes to Avoid When Comparing Life Insurance Policies
Choosing the right life insurance policy is one of the most important decisions for Australians, especially for those who are middle-aged or older. Life insurance provides financial security for your loved ones in the event of your passing, ensuring that they are not burdened with financial hardships. - read more
Understanding Life Insurance: How to Get the Best Online Quotes
Understanding Life Insurance: How to Get the Best Online Quotes
The digital age has fundamentally transformed how we approach almost every aspect of our lives, including the way we shop for life insurance in Australia. Gone are the days when one had to schedule meetings with insurance agents or flip through pamphlets to understand life insurance policies. Today, obtaining life insurance quotes online has become the norm, offering a hassle-free and incredibly accessible platform for individuals to safeguard their financial future. - read more
Life Insurance Comparison: Key Questions to Ask Your Insurer
Life Insurance Comparison: Key Questions to Ask Your Insurer
Life insurance is a crucial consideration for middle-aged to older Australians. It provides financial security for your loved ones in the unfortunate event of your death. Understanding the various options available is vital to making an informed decision. - read more
How Life Insurance Provides Financial Security for Your Loved Ones
How Life Insurance Provides Financial Security for Your Loved Ones
Life insurance is a crucial part of any comprehensive financial plan, providing peace of mind that your loved ones will be financially secure in the event of your passing. - read more
How to Prepare for a Hassle-Free Life Insurance Claim
How to Prepare for a Hassle-Free Life Insurance Claim
Being prepared when it comes to life insurance claims can make a world of difference. Proper preparation helps you prevent delays and denials, ensuring that your loved ones receive the financial support promised by your policy without unnecessary hold-ups. By paying attention to the details, you can streamline the claims process, giving you and your family peace of mind during what is already a stressful time. - read more

Insurance News

ACCC Halts IAG's Bid to Acquire RAC WA's Insurance Operations
ACCC Halts IAG's Bid to Acquire RAC WA's Insurance Operations
05 May 2026: Paige Estritori
The Australian Competition and Consumer Commission (ACCC) has recently opposed the proposed acquisition of RAC WA's insurance division by Insurance Australia Group (IAG). This decision stems from concerns that the merger could significantly reduce competition within Western Australia's insurance sector, potentially leading to higher premiums for consumers. - read more
South-West Queensland Councils Explore Community Insurance Mutual to Combat Rising Premiums
South-West Queensland Councils Explore Community Insurance Mutual to Combat Rising Premiums
05 May 2026: Paige Estritori
In response to escalating insurance premiums, with some residents experiencing increases of up to 500%, councils in South-West Queensland are exploring the establishment of a community insurance mutual. This initiative aims to provide more affordable and accessible insurance options for local communities, particularly those in flood-prone areas. - read more
IAG Highlights Climate Change as a Factor in Rising Home Insurance Premiums
IAG Highlights Climate Change as a Factor in Rising Home Insurance Premiums
05 May 2026: Paige Estritori
Insurance Australia Group (IAG) has recently highlighted the impact of climate change on rising home insurance premiums across Australia. The insurer reports that increasingly frequent and severe weather events are contributing to higher costs for homeowners seeking coverage. - read more
ACCC Halts IAG's Bid to Acquire RAC WA's Insurance Division
ACCC Halts IAG's Bid to Acquire RAC WA's Insurance Division
05 May 2026: Paige Estritori
The Australian Competition and Consumer Commission (ACCC) has recently opposed Insurance Australia Group's (IAG) proposed acquisition of the Royal Automobile Club of Western Australia's (RAC WA) insurance division. This decision stems from concerns that the merger would significantly reduce competition within Western Australia's insurance market, potentially leading to higher premiums for consumers. - read more
Unprecedented Rise in Mental Health Insurance Claims Challenges Super Funds
Unprecedented Rise in Mental Health Insurance Claims Challenges Super Funds
05 May 2026: Paige Estritori
Australia is witnessing a significant increase in mental health-related insurance claims, particularly within superannuation funds. This surge has led to calls for more efficient processing and faster payouts to support individuals facing mental health challenges. - read more

Start Here !
life insurance
Apply now for your free Insurance assessment and price comparisons!

Start Here

Life Cover Amount:
Postcode:

All quotes are provided obligation-free by a participating broker from our national referral partner network. We respect your Privacy.


Knowledgebase
Grace Period:
A time period after the premium is due during which an insurance policy remains in force even if the premium has not yet been paid.