Life Insurance Australia :: Articles

5 Tips for Dealing With your next Insurance Claim

What are the best tips for managing your next insurance claim?

5 Tips for Dealing With your next Insurance Claim

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Sometimes processing an insurance claim after a catastrophic event can turn into a nightmare. This article contains some pointers on how to handle the bureaucracy and confusion that can occur when filing a claim.

Insurance is meant to help us all feel safe, protected. Unfortunately, processing a claim after a major event can often become a nightmare of bureaucracy, confusion, and even double speak.

What should you do when your insurance claim turns into something out of a horror story?

Here are 4 tips on what to do when you encounter trouble with an insurance claim.

Know your policy inside out

Be honest, you probably didn't read all the fine print when you signed your insurance agreement, did you?

Now that your claim is at stake, you need to familiarize yourself with all the ins and outs of your policy.

Business Insurance Renewal Due?
Image for Business Insurance Renewal Due?If you are in the process of renewing your business, public liability or professional indemnity insurance ... whether it be a professional, trade, manufacturing or retail business ... we can show you a quick way through the maze of offers and options available on the market. Our Australia-wide broker panel will ensure that you get the best cover for your specific needs - and at the right price to suit your budget.

It will help you in your communications with your insurance companies and any other professionals you may need to consult.

Don't assume your Insurance Company is right

A lot of people turn tail and walk away when their claim is denied by their insurance company.

They assume the insurance company must be 100% correct; and, frankly, they assume the company is being 100% honest, too.

That is not always the case.

Oftentimes, if you press the point or circle back to them, a second look will result in an approval of your claim. You can't assume that the company didn't make a mistake... or, worst case, isn't trying to get away with something.

Consult with an Insurance Lawyer

If you have reviewed your claim and know you're in the right, but are still getting stonewalled from your insurance company, turn to the professionals.

A seasoned insurance lawyer can make a lot of headway on your behalf and achieve results you never even knew were possible.

Keep track of everything

You need to keep track of absolutely everything involved with your claim.

This means documenting events, keeping detailed records, marking a calendar, filing receipts... the list goes on, depending on the nature of your claim.

Anything that is related to your claim should be within reach at any given moment.

If you are working with an expert in insurance law, make sure that he or she also has access to all your paperwork, as well.

Stay Patient!

Unfortunately, these things take time. Insurance issues and claims can take months even years to resolve.

As long as you are informed about what is at stake and consulting with the right professionals, you should feel confident letting the process play out.

Published: Tuesday, 3rd Aug 2021
Author: 242


Life Insurance Articles

Life After You: Planning Ahead With Quality Life Insurance for Your Family
Life After You: Planning Ahead With Quality Life Insurance for Your Family
Life insurance is a fundamental component of a robust financial plan, yet its significance is often underestimated. It serves as a safety net, ensuring that your loved ones are financially secure in the event of your absence. Understanding life insurance is the first step towards safeguarding your family’s future. - read more
Life Insurance Comparison: Key Questions to Ask Your Insurer
Life Insurance Comparison: Key Questions to Ask Your Insurer
Life insurance is a crucial consideration for middle-aged to older Australians. It provides financial security for your loved ones in the unfortunate event of your death. Understanding the various options available is vital to making an informed decision. - read more
How Pre-Existing Conditions Influence Life Insurance Premiums
How Pre-Existing Conditions Influence Life Insurance Premiums
When it comes to life insurance, a pre-existing condition refers to any medical condition or illness that you have been diagnosed with before applying for a life insurance policy. - read more
Life Insurance and Estate Planning: What You Need to Know
Life Insurance and Estate Planning: What You Need to Know
Life insurance and estate planning are critical components of financial security. They ensure that your loved ones are protected financially when you are no longer around. By understanding these tools, you can take significant steps to secure your family's future. - read more
The Digital Age of Insurance: Keeping Costs Down with Online Quotes
The Digital Age of Insurance: Keeping Costs Down with Online Quotes
The horizon of the insurance industry has undergone a transformative shift with the advent of digital technology. With a few clicks, consumers can navigate the once-complex world of insurance policies from the comfort of their home. The digital landscape for insurance services offers unprecedented access to information, comparisons, and instant communication, fostering a more empowered insurance client. - read more

Insurance News

Record Complaints Highlight Challenges in Australian Insurance Claims Processing
Record Complaints Highlight Challenges in Australian Insurance Claims Processing
29 Apr 2026: Paige Estritori
The Australian insurance industry is currently facing an unprecedented surge in consumer complaints, primarily due to delays in processing claims. This development underscores significant challenges within the sector, particularly affecting tradespeople and small business owners who depend on timely claim resolutions to maintain their operations. - read more
Assessing the Impact of Market Consolidation on Australian Insurance Competition
Assessing the Impact of Market Consolidation on Australian Insurance Competition
29 Apr 2026: Paige Estritori
The Australian insurance industry has undergone significant consolidation in recent years, leading to concerns about reduced competition and its potential impact on consumers, particularly tradespeople and small business owners who rely on diverse and competitive insurance options. - read more
Australian Senate Prohibits Use of Genetic Test Results in Life Insurance Underwriting
Australian Senate Prohibits Use of Genetic Test Results in Life Insurance Underwriting
29 Apr 2026: Paige Estritori
The Australian Senate has recently passed legislation that prohibits life insurers from using genetic test results in their underwriting processes. This landmark decision aims to protect consumers from potential discrimination based on their genetic information and to ensure fairness in the assessment of life insurance policies. - read more
Government Steps In to Secure Fertiliser Supply for Australian Farmers
Government Steps In to Secure Fertiliser Supply for Australian Farmers
29 Apr 2026: Paige Estritori
In response to global supply chain disruptions affecting fertiliser availability, the Australian government has partnered with chemical companies CSBP and Incitec Pivot to ensure a steady supply for the nation's farmers. This initiative comes amid challenges posed by the closure of the Strait of Hormuz, a critical passage for global trade, which has led to increased prices and uncertainty in the fertiliser market. - read more
CGU and WFI Insurance Collaborate with Ag Guard to Boost Agricultural Coverage
CGU and WFI Insurance Collaborate with Ag Guard to Boost Agricultural Coverage
29 Apr 2026: Paige Estritori
In a strategic move to bolster agricultural insurance offerings, IAG's Intermediated Insurance Australia business, encompassing the CGU and WFI Insurance brands, has announced an exclusive partnership with Ag Guard, a technology-driven agricultural insurance agency. This collaboration, set to commence in June 2026, aims to enhance risk selection processes and claims handling capabilities. - read more

Start Here !
life insurance
Apply now for your free Insurance assessment and price comparisons!

Start Here

Life Cover Amount:
Postcode:

All quotes are provided obligation-free by a participating broker from our national referral partner network. We respect your Privacy.


Knowledgebase
Coinsurance:
A percentage of the cost of a covered healthcare service that you pay after you have paid your deductible.