Life Insurance Australia :: News
SHARE

Share this news item!

Flood victims receive $6 million in compensation from insurance companies following complaints

Flood victims receive $6 million in compensation from insurance companies following complaints

Flood victims receive $6 million in compensation from insurance companies following complaints?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The recent flood disasters in Victoria and New South Wales have resulted in nearly $6 million in compensation to policyholders affected by the floods, according to the Australian Financial Complaints Authority (AFCA).
Data from the AFCA revealed that 1,064 flood-related complaints were recorded as of December 31, with the majority of complaints related to home building insurance (74%) and home contents insurance (9%).

The AFCA's lead ombudsman for insurance, Emma Curtis, acknowledged that the scale of natural disasters in Australia, combined with shortages of labor and materials, have caused delays in insurers assessing claims and completing repair work. She emphasized the importance of insurers promptly assessing claims, informing customers about expected time frames, and clearly communicating about claims options.

Victorian Nationals leader Peter Walsh also commented on the issue, noting that there has been a substantial increase in insurance policy premiums for postcodes threatened by floods since the 2022-23 Victorian and New South Wales flood crisis. He highlighted the need for healthy competition among insurance companies to keep prices reasonable in flood-prone areas.

In response, a spokesperson for the Victorian government stated that they are working with the Commonwealth government and the Insurance Council of Australia to explore ways to make insurance more affordable and accessible to residents of Victoria.

Published:Friday, 27th Jan 2023
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Insurance News

TAL's Health Sense Plus Now Covers Income Protection
TAL's Health Sense Plus Now Covers Income Protection
02 Jan 2026: Paige Estritori
In a strategic move to make life insurance more relevant to younger Australians, TAL has expanded its Health Sense Plus program to encompass income protection policies. This initiative allows advisers to offer clients enhanced value through a straightforward preventative health engagement. - read more
APRA Calls for Sustainable Reforms in Income Protection Insurance
APRA Calls for Sustainable Reforms in Income Protection Insurance
02 Jan 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has expressed concerns regarding the sustainability of income protection insurance, following significant losses within the industry. Over a five-year period, insurers have reported losses totaling $2.5 billion on this product. - read more
HCF Life Recognised for Excellence in Income Protection Insurance
HCF Life Recognised for Excellence in Income Protection Insurance
02 Jan 2026: Paige Estritori
HCF Life, part of Australia's largest not-for-profit health fund, has been honored with the 'Best for Income Protection Insurance (Direct)' award by WeMoney for the third consecutive year. This accolade underscores HCF Life's commitment to providing competitive and customer-focused insurance products. - read more
Significant Drop in Australian Commercial Insurance Rates
Significant Drop in Australian Commercial Insurance Rates
02 Jan 2026: Paige Estritori
In a notable development for Australian businesses, commercial insurance rates have experienced a significant decline. According to Marsh's Global Insurance Market Index, the Australia-Pacific market saw an 8% drop in commercial rates during the fourth quarter of 2024, marking the most substantial decrease globally. - read more
Rapid Growth of Australian Insurtech Sector Signals Industry Transformation
Rapid Growth of Australian Insurtech Sector Signals Industry Transformation
02 Jan 2026: Paige Estritori
The Australian insurtech sector is experiencing rapid growth, introducing innovations that are set to transform the insurance landscape. A recent report titled 'Insurtech Down Under: Trends, Tech and Triumphs' highlights the sector's expansion and its potential to enhance efficiency, security, and customer engagement within the industry. - read more


Life Insurance Articles

The Savvy Consumer’s Guide to Purchasing Life Insurance in Australia
The Savvy Consumer’s Guide to Purchasing Life Insurance in Australia
As the landscape of finance and personal security evolves in Australia, the importance of being insured has never been more prominent. In a world of changing family dynamics, economic pressures, and higher living costs, life insurance stands as a bastion of support ensuring the well-being of loved ones in the event of unforeseen circumstances. - read more
Trauma Cover: Calculating Adequate Protection for Life's Unexpected Moments
Trauma Cover: Calculating Adequate Protection for Life's Unexpected Moments
The financial fabric of our lives consists of both planning and safeguarding against the unforeseen. Trauma cover, a lesser-known but crucial aspect of personal insurance, provides this protection by offering a lump sum payment upon diagnosis of specific serious illnesses or injuries. In the tapestry of financial planning, it acts as a vital safety net, ensuring that unexpected health crises do not lead to monetary distress. - read more
Top 5 Reasons to Consider Life Insurance While You're Young
Top 5 Reasons to Consider Life Insurance While You're Young
When you’re young, life is all about new experiences and making plans for a promising future. While factors like travel, career, and relationships often take centre stage, one aspect often overlooked is life insurance. It might seem like something to consider later in life, but starting a policy while you're young can be a savvy financial move. - read more
How Pre-Existing Conditions Influence Life Insurance Premiums
How Pre-Existing Conditions Influence Life Insurance Premiums
When it comes to life insurance, a pre-existing condition refers to any medical condition or illness that you have been diagnosed with before applying for a life insurance policy. - read more
Maximize Your Safety Net: Top Tips for Optimizing Income Protection Benefits
Maximize Your Safety Net: Top Tips for Optimizing Income Protection Benefits
Welcome to a pivotal guide dedicated to empowering you with the essentials of income protection insurance in Australia. As we navigate through times of uncertainty, safeguarding your financial wellbeing becomes not just a priority, but a necessity. Income protection insurance stands as one of the key pillars of financial security, ensuring a steady flow of income during periods when you're unable to work due to illness or injury. - read more


Start Here !
life insurance
Apply now for your free Insurance assessment and price comparisons!

Start Here

Life Cover Amount:
Postcode:

All quotes are provided free and without obligation by a Specialist from our National Broker referral panel. See our Privacy Statement for more details.


Knowledgebase
Beneficiary:
The person or entity designated to receive the death benefit from a life insurance policy.